Billing conditions

Order Acceptance and Restrictions

We reserve the right to refuse or cancel orders at our sole discretion. In addition, we may set purchase limits, such as the quantity ordered per customer, household, or transaction. These limits may apply to orders associated with:

the same customer account.

the same credit card.

the same billing and/or shipping address.

If an order is changed or canceled, we will notify you promptly, if possible, via the email, billing address, or phone number you provided during the ordering process. We also reserve the right to limit or suspend orders that, in our opinion, appear to be placed by dealers, resellers, or distributors.

Accurate Account and Transaction Information

To ensure a smooth shopping experience, you agree to provide accurate, complete, and up-to-date information for all purchases made in our store. This includes:

accurate account information such as name, email address, and phone number.

Valid payment information, including correct credit card numbers and expiration dates.

Keeping your account information up-to-date is essential for smooth transaction processing and efficient communication regarding your orders.

Additional Information

Fraud Prevention: Orders suspected of being fraudulent or containing incomplete or inaccurate information may be delayed or canceled.

Customer Responsibility: Please verify the accuracy of all information provided before completing your purchase. We are not liable for delays or issues caused by inaccurate or outdated information.

Policies: For more information on cancellations, returns, and refunds, please see our Return and Refund Policy.

By placing your order, you agree to these terms and conditions and contribute to providing all customers with a safe and transparent shopping experience. Thank you for your cooperation!

You can reach the ezhoms customer service team at:

Tel.: +86 176 0767 5177

Email: service@ezhoms.com

Company address: East Wing, 6th Floor, Unit 2, Building 9, Zhengshang Xinghan Garden, 12 Hanqi Street, Guying, Huiji District, Zhengzhou, Henan Province, China

Company name: Zhengzhou Xiaopi Department Store Co., Ltd.

Business hours: Mon.–Fri. 8:00 a.m.–5:00 p.m. (UTC+8)