Shipping Policy

Fast and Efficient Order Processing

At ezhoms, we value every customer and are committed to processing your orders with the utmost care and delivering them efficiently. Below, we describe the process of your purchase step by step – from payment confirmation to delivery.

Delivery Area:
Currently, we only deliver within the United States.

Order Deadline:
Orders received before 11:00 PM Shanghai Standard Time (23:00) are prioritized and processed the same day. Orders received after this time are processed the next business day.

Your Order Process Step by Step

Payment Confirmation
Once your payment has been successfully authorized and verified, you will receive an email with your order details.

Order Processing
Your order will be processed within 1–3 business days. During this time, we will prepare your items for shipment.

Shipping Information

We ship your goods via courier service.

After processing, your order will be shipped. Delivery typically takes 10–15 business days.

You will receive an email with your tracking number, which you can use to track your package.

Shipping costs:

Orders under $79: Flat rate shipping fee of $5.99
Orders $79 and over: Free shipping
Tracking
Once your order has been shipped, you will receive an email with a tracking number.

To track your order, click on the "Track shipment" link in the email.

Please note that due to circumstances such as extreme weather conditions, labor disputes, or high seasonal demand, there may occasionally be delays in updating the tracking information.

If you have any further questions about tracking, please feel free to contact us by email.

Delivery time
The delivery time includes processing time and shipping time.

For example, if you order a coat, processing takes 1–3 business days, and shipping takes 10–15 business days. The total delivery time is therefore 11–18 business days.

Important Information

Shipping Method Selection: Our system automatically selects the most suitable shipping method based on various factors such as platform, product size, and weight.

P.O. Box Restrictions: If your delivery address includes a P.O. box, our system checks whether the selected shipping method supports delivery to P.O. boxes. If this is not possible, our customer service team will contact you to arrange an alternative address or cancel the order.

No Additional Fees: We only charge the product cost and shipping costs. Customers do not have to pay any import duties, taxes, or VAT.

If you have any questions or need further assistance, please contact us. We are happy to help!

You can reach the ezhoms customer service team at:

Tel.: +86 136 6301 0725

Email: service@ezhoms.com

Business Hours: Mon.–Fri. 8:00 a.m.–5:00 p.m. (UTC+8)