Return and Refund Policy

Extended Return and Cancellation Policy

At ezhoms, we value a seamless shopping experience and customer satisfaction. Below you will find our comprehensive return and cancellation policy, designed for transparency and clarity for all customers.

Cancellation Policy for Personalized Items

Personalized products are made exclusively to customer specifications provided at the time of purchase. Due to the personalization of these items, the following applies:

No cancellations or returns:

Once an order for a personalized item has been placed, cancellations or returns are not possible.

Customer confirmation:

By ordering a personalized product, customers agree that these items are non-refundable and non-resellable, except in the case of manufacturing defects.

General Return Policy

ezhoms is committed to customer satisfaction and offers returns or exchanges under certain conditions within 30 days of the delivery date.

If the return is the customer's fault, they are responsible for the return shipping costs. The exact costs depend on the chosen shipping company.

If the received goods are damaged or defective for reasons attributable to us, the customer will not be responsible for the return shipping costs.

Return Options

Customers can choose from the following options:

Full refund (in eligible cases).

Exchange for a different item.

Credit note for future purchases.

Note: Credit notes or exchanges may be processed faster than refunds, depending on the condition of the returned product.

Return Policy

Item Condition:

Items must be returned in their original condition:

Unworn, unwashed, and undamaged.

With original tags and packaging.

Return Authorization:

Customers must contact ezhoms customer service before returning any item to obtain authorization and the correct return address.

Unauthorized returns will not be processed.

Required Documentation:

For a return, customers need the following information:

Order number.

Item number or product name.

A clear explanation for the return.

Proof of Defects:

For defective, damaged, or incorrect items, clear photos of the defect must be submitted.

Non-Returnable Items

ezhoms cannot accept the following items:

Items with signs of use, stains, or alterations.

Items missing their original tags or packaging.

Products not purchased from ezhoms.

Refunds and Returns

1. Full Refund
ezhoms will refund the full purchase price in the following cases:

Defective or damaged items due to production or shipping issues.
Incorrectly delivered items.

Orders canceled within 24 hours of purchase or before shipment.

Packages lost in transit.

2. Partial Refund
Partial refunds are available for:

Returns due to personal preference, such as sizing issues or a change of mind.

3. Non-Refundable Items
Returns are not accepted for:

Personalized items (except for defects or errors).

Returns to the wrong address or without prior authorization.

Return shipping costs

will be covered by ezhoms.

If the return is due to an error on the part of ezhoms (e.g., incorrect items, damaged products, or defects).

Customer Responsibilities:

For returns due to personal preferences or ordering errors, the customer is responsible for return shipping costs.

Shipping Cost Refund:

If ezhoms determines an error, shipping costs will be refunded after verification.

How to Submit a Return Request

Contact Customer Service:

Send your request within 30 days of delivery via email to service@ezhoms.com.

Required Information:

Order number.

Item number or product name.

Reason for return.

Post photos (if applicable).

Awaiting Approval:

Wait for approval and the return address from our customer service.

Returning the Item:

Return the item with a tracking number and keep the receipt as proof of shipment. Processing Times

Refunds:

Processing takes place within 7 business days of receiving and inspecting the returned item. Depending on your payment provider, it may take some time for the refund to appear in your account.

Exchanges:

Exchanges are processed faster than refunds, depending on the availability of the desired item. Special Cases

Lost Packages:

ezhoms will resend the order free of charge or refund the full purchase price.

Incorrect Address:

If an incorrect delivery address is provided and not corrected before shipment, the seller is liable.

Customer is responsible for all losses. Reshipping fees apply. Additional Information

Return Labels:

A return label will be provided for defective or incorrect items.

A return label will also be included in the package for returns requested by the customer.

Storage of Returned Items:

Returned items that do not meet the criteria for a refund will not be processed and may be disposed of.

International Returns:

Customers returning items from outside the shipping region must comply with customs regulations. ezhoms is not liable for customs fees or delays.

Contact Information

For any questions regarding returns and cancellations, please contact us.

Contact our customer service team at service@ezhoms.com.

We will respond to your inquiry within 24 hours (business days).

By shopping at ezhoms, you agree to the terms and conditions outlined in this policy. This ensures a smooth and transparent shopping experience for all customers.

You can reach ezhoms customer service as follows:

Tel.: +86 136 6301 0725

Email: service@ezhoms.com

Opening hours: Mon.–Fri. 8:00 a.m.–5:00 p.m. (UTC+8)